inDrive, a global mobility and urban services platform, has introduced a new in-app audio recording feature to enhance safety, promote respectful interactions, and support fair resolution of disputes between drivers and passengers during rides.
The new feature, which is already available in the app, complements inDrive’s existing suite of safety tools, including in-trip monitoring, ride-sharing capabilities, and 24/7 customer support. Integrated into the app’s Safety Center, the feature can be activated manually by either the driver or passenger at any point during a trip, providing an additional layer of protection and confidence for both parties.
The audio recording feature helps address situations where evidence is limited, providing an objective record that enables inDrive’s support team to investigate complaints and resolve disputes fairly. It also promotes responsible behaviour throughout the ride. Designed with privacy and data security in mind, recordings remain securely stored and are only accessed with a user’s consent as part of an official complaint investigation.
Timothy Oladimeji, Country Manager, inDrive Nigeria, explained that while the vast majority of rides are completed without incident, there are occasional situations where misunderstandings arise, and evidence is limited, making it difficult to determine what transpired.
Oladimeji added that by providing an additional source of information, the feature enables support teams to conduct more thorough investigations and reach fairer resolutions, ultimately enhancing confidence in the platform for both drivers and passengers.
“Safety remains at the heart of everything we do at inDrive. We understand that privacy is just as important as safety, which is why this feature was developed with strong safeguards to ensure users remain in control. The introduction of the audio recording feature reflects our commitment to continuously improving the experience for both passengers and drivers to foster trust, accountability and mutual respect,” he said.
The introduction of the audio recording feature reflects inDrive’s broader mission of challenging injustice by creating a fairer and more transparent experience for everyone using the platform. The initiative also aligns with the company’s global vision of positively impacting one billion people by 2030 through solutions that empower users, promote fairness, and improve everyday experiences.
The new audio recording feature is now available within the Safety Center section of the inDrive app. Users will receive notifications informing them about the feature and how it can be activated when needed.
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