Adron Homes and Properties, Nigeria’s leading real estate company, has recently released a Customer Feedback Form, in the brand’s bid to continue to prove that they are always available to attend to their client’s needs via various channels, including their client service mail, website chat box, and social media direct messages.
The company has also emphasized its commitment to transparency and honesty in all its dealings.
In a bid to showcase its transparency and commitment to customer satisfaction, Adron Homes has also provided a link to a customer feedback form, urging its clients to provide feedback on their experiences with the company.
The Managing Director and Chief Executive Officer of the renowned Real Estate company, Aare Adetola EmmanuelKing also reinstated the company’s commitment to secure suitable, affordable housing for everyone, irrespective of their social class and income level against the fake news flying the social media.
Aare Adetola EmmanuelKing maintained that considering the company’s mission statement which is “we are daily driven to keep our customers promise,increase our land bank,expand our client base offering excellent services and affordable housing products with a singular mission to exceed expectations. From this he said we are passionately driving to achieve our said mission, thus, fake news shouldn’t be tolerated.
He spoke on some of the happenings with Adron Home in recent times and some stories circulating on Social Media about tails by people carrying fake stories about the company. and reacting to a recent trending publications accusing Adron Homes and Properties Limited of fraudulent activities in the sale and acquisition of landed properties, the management has to counter and refute such allegations as his attention was drawn to a malicious publication on Social Media us. A company built on integrity that also enjoys tremendous goodwill from the people with branches in several states of the Federation, therefore, it became necessary we clarify issues raised by the uninformed author of the Social Media post by setting the records straight so the lingering misinformation and half-baked truths trending do not end up being regarded as facts by our numerous customers and clients.
On he basis of this however, one of the allegations made was that Adron Homes has no one who has built, or is building in any of her estates across the country, but on the contrary, we completely refute this unfounded allegation, as we have thousands of built houses and hundreds of landlords living in our estates across the country with verifiable facts for those who wish to ascertain the true position and for the sake of due diligence. The insinuations that Adron Home and Properties is fraudulent and won’t allocate plots of land to clients who have met the stipulated requirements are lies from the pit of hell and we condemn this in its entirety.
Another allegation was that our infrastructural and development fees are shrouded in secrecy is untrue, as all necessary fees required to be paid per estate are well stated with clarity on our website with other terms and conditions stated on our subscription forms. In all real estate development, particularly for site and service schemes, good infrastructures and recreational facilities are essential. This includes perimeter fencing, secured gatehouse, road network, proper drainages, electricity, and street lighting, amongst others. We pride ourselves on keeping up with the best global practices concerning infrastructural development in all our estates. It is our pride to make all our estates luxuriously habitable to our landlords.
According to the company, it is pertinent to note that, due to the dwindling economy and surge in prices of commodities, we do not have control over the market prices of building materials; hence, these fees are reviewable periodically to reflect current market prices so we can deliver on our promises without reducing infrastructural standards and quality. So, when such an increment is about to take place, we notify our customers accordingly via a memo.
Moreso, management further states that the claim that Adron Homes mandates customers to use our engineers when building is absolutely false. This is false as over 85% of our clients build and are currently building their houses. We have a policy that is in line with National Building Standards and Planning Authority guidelines. Which is, we require our clients to submit Building profiles of qualified Engineers or Registered builders and such requirements are either a COREN or a CORBON certification. The engineer or builder is expected to sign a tripartite agreement with us and the client which is the indemnity agreement before the commencement of any construction works.
This is to protect both the company and the client from building collapse or structural defects. At Adron Homes, the safety of our clients, the contractors, the site workers, and the immediate community is of utmost importance to us and we will not reduce our standards.
Similarly, Adron Homes management maintained it’s stand as thus, we urge our clients who have defaulted on the contractual terms and conditions of purchase to explore the contractual options available for resolution and refrain from making disparaging posts or casting aspersions on Social Media about the brand in a bid to tarnishing the company’s image and reputation it has painfully built over the years. This is libelous and we shall take all necessary steps legally to ensure we protect our integrity by holding anyone found culpable responsible.
We also implore the general public to refrain from sharing unverified and malicious statements attributed to the company’s image by these allegations. For any inquiry, our contact numbers are posted on our social media handles. Our contact lines are open to all sundry. Our well-trained sales executive and customer care agent will answer your questions accordingly and give clarity to your curiosity. You can equally walk into any of our offices across the country to ask any question.
To cap it all, the company remains committed to building cities, communities and affordable homes. We will continue to serve and be accountable to all our clients, making their real estate sojourn seamless and hitch-free.